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Adding Providers and Other Sevocity Services

Click the item (which will link to the section below) for more information on how to request the new service.  

New Provider Additions:

Due primarily to the prescribing set-up, it may take up to 10 business days to set up a new provider from receipt of all required forms.  When a new Provider will be joining your clinic that will need to prescribe and/or finalize office visit/multi-system encounters:

  1. Have your clinic’s Security Administrator add the Provider as a user in Sevocity with an Access Level of Restricted Chart Entry (Sevocity will change the Provider to Full Chart, which is required for prescribing and/or office visits, once the Provider Add has been processed).
  2. Contact Sevocity Support (877-777-2298) or your Account Executive to request a Provider Add.
  3. Sign contract updates and the Provider Add form via Adobe Sign sent from Sevocity Account Executive
  4. If the provider will be prescribing the Provider must complete a Prescribing Request.
  5. Sevocity Support will work with the designated contact to schedule Identity Proofing with the Provider.
  6. Sevocity Implementation will contact your Practice Manager to schedule any training or customizations requested.
  7. Sevocity Support will contact your Security Administrator to inform them when the Provider has been fully set-up and changed to Full Chart access.

Note: If a Provider or any other user leaves your practice, your Security Administrator should make them inactive and there is no need to contact Sevocity.

Prescribing and/or Medication Access Changes:

Add/Update Provider Agents and/or Non-Agents:

When you add or change non-provider staff that will serve as a Provider Agent (create or send prescriptions on behalf of a provider) or will be able to access and/or enter medication history for a patient:

  1. Each Provider requesting the addition or change to Provider Agents must complete the Provider Agent and/or Non-Agent form.
  2. Sevocity Support will contact your Security Administrator to inform them when the requested Rx changes have been made.

Request Regular ePrescribing (LOA2):

  1. Complete this form. Once the form is submitted it will be processed by our Finance department and the applicable amount charged to your account.
  2. Complete the Medication Portal Request Form

Request Electronic Prescribing of Controlled Substances (EPCS):

If an existing prescriber would like to add EPCS capabilities or replace a lost or damaged EPCS token:
Note that a provider must have a DEA license PRIOR to applying for EPCS.

  1. Complete this form. Once the form is submitted it will be processed by our Finance department and the applicable amount charged to your account.
  2. Complete the Medication Portal Request Form
  3. Once the payment has cleared, our Support team will contact you to arrange provider identity proofing and mailing of the token.
  4. Sevocity Support will work with your practice manager to schedule Identity Proofing with the Provider.
  5. The EPCS token will be mailed to the provider after Sevocity has received a copy of the provider’s DEA license. A DEA license is required in order to process the EPCS application. Sevocity Support will inform your designated contact when the Provider has been fully set-up for EPCS. Additionally, The Identity proofing portion of this EPCS implementation must be completed by the prescribing provider who is seeking EPCS prescribing rights. No other practice representatives can perform this step on behalf of the provider.

PDMP (Prescription Drug Monitoring Program) Integration: **Not Yet Available In All States**

Note that PDMP Integration, where available, requires that all providers wishing to view the state PDMP site within Sevocity be registered with EPCS (Electronic Prescribing of Controlled Substances) first – see above.

To request more information or to add PDMP to your Sevocity Account:

  1. Complete this form
  2. Contact Sevocity Support (877-777-2298) or your Account Executive to request PDMP.
  3. A Sevocity Account Executive will send you a contract update via Adobe Sign for you to authorize the add/change.
  4. Sevocity Support will contact your Practice Manager to inform them when PDMP is live on the account.

Diagnostic/Lab Results Interface Requests:

To request a new lab results or other diagnostic results interface, first contact the lab or vendor supplying the results to ensure they support HL7 format results.  Then:

  1. Check with your sales rep with your lab vendor to see if the lab vendor will absorb any fees associated with the new lab interface.
  2. Contact Sevocity Support (877-777-2298) or your Account Executive to request the new interface.
  3. Sign contract update via Adobe Sign sent from Sevocity Account Executive
  4. Sevocity Support will contact your Practice Manager to inform them when the new interface has been set up.

Add or Change Provider Patient Data Exchange Account (PPDX) or User(s):

To request a new PPDX Account or add additional users for your account:

  1. Complete the online PPDX form
  2. Sevocity Support will contact your Practice Manager to inform them when the new PPDX account and/or changes have been made.

Add or Change Electronic Faxing:

To request Electronic Faxing or a change to your electronic faxing level:

Other Fax Changes:

  1. Contact Sevocity Support (877-777-2298) or your Account Executive to request electronic faxing or change. A Sevocity Account Executive will send you a contract update via Adobe Sign for you to authorize the add/change.
  2. Sevocity Support will contact your Practice Manager to inform them when electronic faxing has been added/changed and will schedule sFax training for your practice if desired.

Upgrade to Sevocity Premier (add Sevocity Practice Management system):

  • To request pricing and more information on Sevocity Premier contact Sevocity Support (877-777-2298) or your Account Executive.

Request Onsite Training:

Increase in File Storage:

To request an increase in file storage:

  1. Please complete the form found here.
  2. Sevocity Support will contact your Practice Manager to inform them when the file storage limit has been increased.

Location/Facility Add Request:

Click/complete the online form below to add a new location or facility to your Sevocity EHR clinic. Please have the location code from your practice management/billing system (PMS) prior to completing the form and complete a separate form for each new location or facility.  Place of Service (POS) codes are not needed – your PMS should assign the appropriate POS for the location.

Note that a new/separate location may be requested for Telemedicine.  This would allow you to appropriately designate encounters as Telemedicine as well as send the appropriate location code from Sevocity EHR to your PMS.

Received requests will be automatically sent to your Sevocity Support Team for logging, appropriate assignment and completion. New Customers will continue to set up locations and facilities during the Security Admin Training with their assigned Sevocity Trainer after completion of this form. 

Complete the Facility Add Request Form

Practice Management Additional Services

  • Upgrade to Sevocity Premier (Sevocity Practice Management/Billing System) – Contact your Account Manager
  • Direct Scanning – Contact Customer Support at 877-777-2298 or your Account Manager
  • Patient Payment on Portal (POPs) – Contact Customer Support at 877-777-2298 or you Account Manager
  • Appointment Reminders – Contact Customer Support at 877-777-2298 or you Account Manager
  • Batch/Transactional Eligibility (Insurance Verification) – Contact Customer Support 877-777-2298 or you Account Executive 
  • Balance Notifications/eStatements – Contact Customer Support 877-777-2298 or you Account Executive 
  • Paper Claims
  • Print and Mail Services for Statements
  • Time Clock Feature
  • eCorrect Patient Mailing Address
  • Integrated Payment Solution (Must contract directly with Complete Merchant Services)